Terms and Conditions of Use mbi96 Platform

1 Definitions and Scope of Terms

In this MBI96 Terms and Conditions document, the word "Platform" refers to the MBI96 website accessible at mbi96.win, along with its mobile app and all related services. "Member" or "You" refers to any individual who has registered an account and uses MBI96's services. "MBI96" or "We" refers to the operator of this platform.

These Terms and Conditions form a comprehensive document and should be read together with the mbi96 Privacy Policy as well as any specific terms associated with particular promotions or games. In the event of a conflict between the general terms and the specific terms of a promotion, the specific terms of that promotion shall apply.

Mbi96 provides an online gaming platform encompassing a wide range of game categories, including video slot games, bingo, and various other games supplied by internationally accredited software providers. All services are provided for entertainment purposes only.

2 Account Registration and Management

Each individual is permitted to hold only one active account on the mbi96 platform. Opening multiple accounts by the same individual — whether using different names, IC numbers, phone numbers, or bank accounts — is strictly prohibited and constitutes a serious breach of these terms.

During the registration process, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on your Malaysian identity card (MyKad)
• Valid National Registration Identity Card (NRIC) number
• An active mobile phone number registered in your name
• An active and accessible email address
• Valid and active bank account details in your own name

MBI96 reserves the right to request additional documents for identity verification purposes (KYC — Know Your Customer) at any time, particularly before processing the first withdrawal or when activity requires further verification. Failure to provide the requested documents within the specified period may result in temporary account suspension.

3 User Eligibility

Access to the mbi96 platform is restricted to individuals who simultaneously meet all of the following eligibility requirements:

• Must be at least 18 years of age at the time of registration
• Registering and using the platform in a personal capacity (not representing any company or third party)
• Not listed on the mbi96 platform's self-exclusion list
• Not located in a region or jurisdiction where the use of online gaming platforms is prohibited
• Not holding another mbi96 account that was terminated due to a terms violation

Mbi96 takes the protection of minors seriously. If there are indications that an account is being used by an underage individual, mbi96 reserves the right to suspend the account immediately while conducting an investigation. If proven, the account will be terminated and any deposits made will be refunded upon completion of the verification process.

4 Deposit and Payment Methods

MBI96 accepts deposits through a variety of secure and trusted payment methods, including bank transfers via FPX and digital wallets such as Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.

The deposit terms and conditions are as follows:

• Minimum and maximum deposit amounts are subject to the limits set for each selected payment method
• Deposits are only accepted from accounts registered under the member's own name — payments from third parties are not accepted
• Mbi96 does not charge any processing fees for deposits; however, payment service providers may impose their own charges.
• Any deposit sent via an unsupported method or exceeding the set limit may take longer to process
• MBI96 reserves the right to request proof of transaction to verify any disputed deposit

5 Fund Withdrawal

MBI96 is committed to processing withdrawals promptly and efficiently. However, the following conditions must be met before a withdrawal can be processed:

• Identity verification (KYC) must have been successfully completed
• The bank account registered for withdrawal must be under the same member's name
• Wagering requirements (where applicable to a bonus) must have been fully met
• No active investigation relating to the account or relevant transactions
• The withdrawal amount must meet the minimum threshold set

Withdrawal processing times vary depending on the method and amount requested. Withdrawals to local bank accounts are typically processed within 1–3 business days. mbi96 reserves the right to request additional supporting documents for withdrawals exceeding a certain value to comply with financial compliance requirements.

In the event of an extraordinary situation such as system maintenance, technical disruption, or the need for additional review, mbi96 reserves the right to suspend withdrawal processing until the issue is resolved. Members will be notified via email or in-platform notification.

6 Bonuses, Promotions and Loyalty Programme

MBI96 offers a wide range of bonuses and promotions for both new and existing members. Each promotion has specific terms and conditions that should be read carefully before accepting any bonus. Promotion-specific terms are available on the Promotions ours.

General principles applicable to all mbi96 bonuses and promotions:

• All bonuses are subject to wagering requirements that vary according to the type of bonus
• Bonuses may only be used for playing on the MBI96 platform and cannot be withdrawn directly without meeting the wagering requirements
• A promotion may generally only be claimed once per member, unless otherwise stated
• MBI96 reserves the right to cancel or modify promotions at any time without prior notice
• Using multiple accounts to claim the same bonus constitutes fraud and is subject to strict action
• Bonuses obtained through unauthorised means will be voided along with any wins generated

7 Game Rules and Integrity

All games available on the mbi96 platform use certified Random Number Generator (RNG) technology to ensure the fairness and transparency of every game round. Game outcomes cannot be influenced by any party, including mbi96 itself.

Game rules that all members must comply with:

• Using any automated software, bots, or artificial intelligence tools to play is strictly prohibited
• Collaborating with other members to manipulate game outcomes or cheat the system is strictly prohibited
• Exploiting any technical bugs or system vulnerabilities is strictly prohibited — any wins obtained through such means will be voided
• Playing under conditions that may compromise the integrity of the game is strictly prohibited

Should a technical issue occur during gameplay, mbi96 reserves the right to void the affected game round and refund the credits used. mbi96's decision in such cases is final. Any wins obtained as a result of a technical bug are invalid and will be voided.

8 Account Security and Responsibility

Your account security is a shared responsibility between MBI96 and you as a member. MBI96 provides multiple layers of security including SSL encryption, two-factor authentication (2FA), and continuous monitoring for suspicious activity.

Your responsibilities as an account holder:

• Keeping your password confidential and not sharing your login credentials with anyone
• Ensure that the device used to access mbi96 is secure and free from malware
• Report immediately to the support team if you suspect your account has been accessed without authorization
• Updating account information such as phone number and email address whenever changes occur
• Not using an unsecured public Wi-Fi network to access your mbi96 account

Mbi96 shall not be held liable for any losses arising from a member's negligence in safeguarding their login credentials. If you suspect your account has been compromised, change your password immediately and contact our support team.

9 Privacy and Data Protection

Mbi96 takes the privacy and personal data protection of all members seriously. The collection, processing, and storage of your personal data is handled in accordance with mbi96's detailed Privacy Policy, which forms part of this agreement.

Mbi96 collects your personal data for the following purposes:

• Identity verification and KYC compliance
• Processing of financial transactions and account management
• Service improvement and platform user experience enhancement
• Communications relating to accounts, transactions, and promotions
• Compliance with applicable legal and regulatory requirements

Mbi96 will not sell or disclose your personal data to third parties without your consent, except where required by law or a competent authority. For more information, please refer to Privacy Policy our complete.

10 Account Suspension and Termination

MBI96 reserves the right to suspend or terminate any member's account at any time in the event of a breach of these terms. Such action may be taken without prior notice in cases involving fraud, platform abuse, or security threats.

Reasons that may result in account suspension or termination:

• Opening of multiple accounts by the same individual
• Providing false or misleading information during registration or KYC verification
• Abuse of bonuses or unauthorized exploitation of promotions
• Use of bots, automated software, or other unauthorized methods
• Money laundering activities or suspicious financial transactions
• Attempts to hack, disrupt, or manipulate the mbi96 system
• Behavior that disrupts or threatens staff or other members

Members may also request voluntary account closure by contacting our support team. Prior to closure, any eligible balance will be processed for withdrawal once all conditions have been met.

11 MBI96 Liability Limits

The mbi96 platform is provided "as-is" and "as-available". mbi96 strives to ensure the platform operates without interruption; however, we cannot guarantee that the service will always be available, free from technical errors, or completely uninterrupted.

Mbi96 is not responsible for:

• Losses caused by internet service disruptions or technical issues beyond our control
• Financial losses arising from gameplay decisions made by the member themselves
• Indirect damages, anticipated profit losses, or data loss resulting from use of the platform
• Third-party actions affecting the account due to the member's negligence in safeguarding their login credentials

Under no circumstances shall MBI96's maximum liability to any member exceed the total active deposits made within the 30 days preceding the event giving rise to the claim.

12 Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to the use of the mbi96 platform shall first be resolved through good-faith negotiations between both parties.

If a dispute cannot be resolved through negotiation within 30 days, it will be referred to binding arbitration. The arbitration decision is final and binding on both parties. This process does not prevent either party from seeking interim relief from a court of competent jurisdiction.

MBI96 reserves the right to amend, update, or replace these Terms and Conditions at any time. The latest version will always be available on this page. The last updated date will be displayed at the top of this document for your reference. Continued use of the MBI96 platform after any amendment is published constitutes full acceptance of the revised terms.