Mbi96 believes online gaming should be a source of fun entertainment, not a burden. We take responsible gaming seriously and provide a range of tools and resources to help you play in a controlled and safe manner at all times.
We build a safe, fair, and enjoyable gaming environment guided by six core principles we uphold every day.
Mbi96 conducts a thorough KYC verification process to ensure all members are aged 18 and above. No exceptions are made — protecting minors is our absolute priority in every aspect of platform operations.
Mbi96 members can set daily, weekly, or monthly deposit limits directly within their account. These limits take effect immediately and require a cooling-off period before they can be increased — protecting you from impulsive decisions.
Need a break from gaming? mbi96 offers a "Play Break" option that lets you suspend access to games for 24 hours, a week, a month, or longer — no reason required.
Mbi96's analytics system automatically monitors gaming patterns. If the system detects a sudden change in your wagering patterns, our team will proactively reach out to ensure you are still playing comfortably and in control.
If you feel gaming is starting to have a negative impact on your life, mbi96 provides a full self-exclusion facility. The request is processed immediately and your account will be blocked from all gaming activity.
Mbi96's trained support team is available 24 hours a day, 7 days a week. We also provide referral information to professional counseling organizations in Malaysia for those who need additional support outside the platform.
This page contains important information about responsible gaming. mbi96 encourages all members to read this guide carefully and make use of the control tools available on our platform.
Online games, including slots, bingo, and various other games on mbi96, are designed to provide entertainment and enjoyment to our members. When someone plays responsibly, they treat gaming purely as a leisure activity — not as a way to generate income or solve financial problems.
Responsible gaming means you always make conscious decisions about how much time and money you allocate to playing. It involves understanding how games work, accepting that losses are part of the gaming experience, and knowing where to get help if needed.
Mbi96 designs our platform with member well-being as the top priority. Every feature, promotion, and reward program we create takes into account the psychological impact on our members — not just commercial goals. We take pride in this user-centered approach and are committed to keeping it at the core of our company values.
Healthy gaming is controlled gaming — you decide how much you want to spend, how long you want to play, and when it is time to stop. mbi96 provides all the tools you need to stay in control.
It is important to recognise the early signs of problem gambling, whether in yourself or someone you care about. Here are some warning signs that deserve serious attention:
Chasing losses: Playing longer or wagering more money solely to try to recover losses — this is one of the clearest signs of problem gambling.
Neglecting responsibilities: Neglecting work, family, bills, or other daily responsibilities because you are too absorbed in online gaming.
Borrowing money to play: Borrowing money from family members, friends, or financial institutions to fund your gaming activity.
Hiding gaming activity: Lying to loved ones about how much time or money has been spent gaming online.
Unable to stop: Feeling uncomfortable, restless, or irritable when trying to cut back or stop gaming.
Using gaming as an escape: Relying on gaming to escape stress, anxiety, depression, or other personal problems.
Spending beyond your means: Consistently spending money beyond self-imposed limits, or using savings or daily essential funds to play.
If you identify one or more of the signs above in yourself, do not wait. Contact the mbi96 support team via live chat or use the self-control tools available in your account immediately.
Mbi96 provides a range of self-control tools accessible directly within your account. These tools are designed to give you full control over your gaming experience without any judgment or unnecessary complexity.
Set a limit on how much you can deposit daily, weekly, or monthly. This limit cannot be increased immediately.
Set how long you can play in a single session or within a specific time period to prevent excessive gaming.
Set the maximum loss amount you are comfortable with over a given period. The platform will end the session once the limit is reached.
Temporarily suspend your access to gaming for a period of your choice — 24 hours, 7 days, 30 days, or a custom duration.
Block your account permanently or for an extended period. This option is suitable for those who feel gaming has become a serious problem.
Receive notifications when you are approaching your set limit, or when you have been playing continuously for an extended period of time.
Setting play limits on mbi96 is simple and can be done in just a few steps. Here is a quick guide to accessing the self-control tools in your account:
Visit mbi96 and log in using your username and password. Make sure you are using your personal device to keep your account information secure.
Click on your profile icon at the top of the screen and select "Account Settings" or "Play Controls" from the menu that appears.
Choose the type of limit you want to set — deposit limit, loss limit, play time limit, or break option. Each selection will display clear, easy-to-understand instructions.
Enter the amount or time period you are comfortable with. Our system will help you understand the implications of each value before you confirm your choice.
Once confirmed, your limit will take effect immediately. To increase a limit, a mandatory cooling-off period of 24 to 72 hours applies to ensure your decision is made carefully.
If you experience any difficulty setting limits or need further guidance, the mbi96 live chat support team is available to assist you 24 hours a day, 7 days a week with no judgment whatsoever.
Self-exclusion is an option for members who feel they need a longer break or a complete block from all gaming activity on mbi96. This is not a sign of weakness — it is a brave and responsible action that we fully respect.
When you choose self-exclusion at mbi96, the following will occur:
Self-exclusion is a decision that cannot be reversed during the set period. We encourage you to consider this option seriously and discuss it with someone you trust or a professional counselor before making your decision.
Problem gambling affects not only the individual involved, but also those closest to them. If you are concerned about the gaming habits of someone near to you, here are some steps you can take:
Mbi96 can assist if you suspect someone is using our platform problematically. Contact our support team with the relevant information and we will take appropriate action in accordance with our privacy policy and platform procedures.
Mbi96 recognises that there are times when support from a gaming platform alone is not enough. We sincerely encourage members who need assistance to reach out to the following professional organisations that provide counselling and support services in Malaysia:
Seeking help is a sign of strength, not weakness. mbi96 fully supports your decision to seek professional support and we are ready to assist you through that process in every way we can.
Register as a mbi96 member today and take full advantage of all the self-control tools we provide. Play smart, play responsibly — that is our promise to you.